Privacy Policy

Privacy Policy

Effective Date: April 21, 2026

Last Updated: April 21, 2026

Welcome to Mercury Mulch Co., doing business as Mercury Mulch, located at https://www.mulchhr.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, request a quote, place an order, schedule a delivery, request information, or otherwise interact with our business online or by phone, email, and text message.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

We may collect the following categories of information:

A. Information You Provide Directly

When you fill out a form, request information, request a quote, schedule a delivery, make a purchase, subscribe to updates, or contact us, we may collect:

Name

Email address

Mobile or telephone number

Mailing address

Business name

Order, quote, or delivery details

Payment or billing information, if applicable

Any other information you voluntarily provide

When you visit our website, we may automatically collect certain technical and usage information, such as:

IP address

Browser type

Device type

Operating system

Pages viewed

Time spent on pages

Referring website or source

Cookies and similar tracking data

If you communicate with us by email, phone, web chat, or SMS/text message, we may keep records of those communications, including the date, time, content, and contact details associated with the interaction.

We may use the information we collect to:

Provide products, services, quote follow-up, delivery coordination, and customer support

Respond to inquiries, quote requests, and delivery requests

Send transactional communications, reminders, confirmations, order updates, delivery updates, and service updates

Send marketing or promotional communications, where permitted and where consent has been provided

Improve our website, services, and customer experience

Maintain internal business records

Detect, prevent, or investigate fraud, abuse, or security issues

Comply with legal, regulatory, and contractual obligations

If you choose to provide your mobile number and opt in to receive text messages from Mercury Mulch, we may send you SMS communications related to: responses to contact form inquiries, answers to customer questions about mulch, soil, compost, gravel, and other products, pricing and quote follow-up, product availability updates, delivery coordination and scheduling, order-related updates, and customer support and service follow-up marketing and promotional messages including special offers, discounts, seasonal promotions, sales offers, and new product updates related to mulch, soil, compost, gravel, and other products and services

Your SMS consent is not a condition of purchase. Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us using the information in the Contact section below.

We only send SMS messages based on the consent you provide through our forms, quote request forms, order processes, delivery request processes, intake processes, or other approved opt-in methods.

We may share your information only as reasonably necessary to operate our business and provide services, including with:

Website hosting providers

CRM and communication platform providers

Payment processors

Quote, order, or delivery service providers

Customer service providers

Analytics or security vendors

Professional advisers, when reasonably necessary

Government authorities or legal bodies, when required by law

We do not sell your personal information to third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use cookies, pixels, tags, and similar technologies to improve website functionality, understand website usage, measure campaign effectiveness, and improve our services. These technologies may collect information about your browser, device, and browsing behavior. You can usually modify your browser settings to decline cookies, although some website features may not function properly if you do so.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

Request access to the information we have about you

Request correction of inaccurate information

Request deletion of your information

Withdraw consent where processing is based on consent

Opt out of certain communications

To exercise any applicable rights, contact us using the information below.

You may unsubscribe from promotional emails by clicking the unsubscribe link in the email, if available, or by contacting us directly at sales@mulchhr.com.
Please note that even if you opt out of promotional messages, we may still send important service-related or transactional communications when appropriate.

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing information to them.

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will update the Effective Date or Last Updated date at the top of this page.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Mercury Mulch Co., doing business as Mercury Mulch

Website: https://www.mulchhr.com

Email: ryan@mulchhr.com

Phone: (757) 219-2033

Mailing Address: 220 E Mercury Blvd, Hampton, VA 23669